FREQUENTLY ASKED QUESTIONS

Last Updated on January 09, 2021

If you have any Queries please send us email to support@pcia.info

If you wish to return an item please ensure the items are in a resalable condition and unworn with the tags attached, otherwise we cannot guarantee they will be accepted. If you decide to return any item(s), you must return the item(s) to us within 7 days starting from date of delivery in order to receive a full refund.

Note: Item on sale is non refundable or exchange.

All orders will be shipped within 24 working hours of the order received.

Yes, cancelling your order is possible but only before the parcel has been shipped.

No Guarantee on Colour: Please note that we don’t not give any sort of colour or shade guarantee on fabrics. For any complaints related to colour or difference in shade, please contact us directly at support@pcia.info.

Yes, you may receive your orders separately in case you have ordered from different stores. Time maybe vary depends on vendor.

No, PCIA eShop does not have physical store. All the operations are being done in Australia.

Our restocking depends on availability of the dress. Once an item is marked out of stock, it’s highly unlikely that we’ll get the same item restocked as they become difficult to source again.

We sell both original and replicas, please check product description before buying.  The model photos on the website are sourced directly from the vendors.

Yes, all our products are 100% genuine and original. We only sell original branded products on our website. Colours of the actual piece may vary slightly or may not vary at all, from what you see on your screen. This may be because of the screen resolution and screen quality. The images shown are professionally photo-shot from the original pieces. We try to match the stitching style as much as possible with the model photos shown in the images. Some of the model photos show accessories, tassels, pearls, hangings which are not always part of the products but we try to add and match them as much as possible.

Following are the payment methods:

  1. Paypal
  2. Credit/Debit card

Yes, all your payments on PCIA eShop are protected and verified with the best industry standard SSL security protocols.

Please check Paypal and Stripe privacy policies for more information.

We deliver in all states of Australia.

Shipping is FREE for all products sold at PCIA eShop.

STILL HAVE QUESTIONS? CONTACT US

Support@pcia.info